We take immense pride in our work. If you are unhappy with a service, please contact us within 7 days of your appointment so we can assess the issue properly.
Refunds and corrective work
Where appropriate, we will offer a corrective appointment with the original stylist or a senior team member.
We do not usually offer refunds simply because a client has changed their mind after a service has been carried out. However, nothing in this policy affects your statutory rights. If a service has not been carried out with reasonable care and skill, we will deal with the matter in line with your rights under UK consumer law, which may include repeat performance, a price reduction or another appropriate remedy.
We cannot usually correct, refund or assess hair that has been altered by another salon, home colour, heat damage, unsuitable products or failure to follow aftercare advice after the original appointment.
Contacting us within 7 days helps us assess the hair while the result is still fresh. This does not affect your statutory rights.
Retail products
- Unopened, unused retail products may be returned within 14 days of purchase with proof of purchase for a full refund or exchange.
- Faulty retail products will be replaced or refunded in line with the Consumer Rights Act 2015.
Complaints
We aim to resolve any concerns quickly and respectfully. To raise a formal complaint, please email info@leo-simon.co.uk with your full name, appointment date, the stylist who carried out the service and a description of the issue. We will acknowledge your complaint within 3 working days and aim to provide a full response within 14 days.
Salon & Contact Details
Leo & Simon Hair Salon (trading name of Leo Mancini)
4 High Street, Eton, Windsor, SL4 6AS
Phone: 01753 832070
Email: info@leo-simon.co.uk
Last updated: May 2026.