Policies, Privacy & Terms

Booking & Cancellation Policy

To ensure the smooth running of the salon and out of respect for our stylists' time, we kindly ask that you read and adhere to our booking policies.

Deposits

A 50% deposit may be required to secure colour services, extension services, keratin treatments and appointments scheduled for more than 2 hours. The deposit is deducted from your final bill.

Deposits are used to reserve stylist time, product allocation and appointment capacity. If you cancel or reschedule with at least 48 hours' notice, your deposit can be transferred to a new appointment.

If you cancel with less than 48 hours' notice or do not attend, we may retain the deposit or charge a cancellation fee to reflect the time reserved, preparation carried out and loss of appointment capacity. This does not affect your statutory rights.

Cancellations & Rescheduling

• We ask for a minimum of 48 hours' notice to cancel or reschedule an appointment.
• If you reschedule with more than 48 hours' notice, your deposit moves with your booking.
• For clients using Buy Now Pay Later instalments (e.g. Klarna, Clearpay, PayPal Pay-in-3), any cancellation fee is calculated based on the full service price.

Lateness

If you arrive more than 15 minutes late, we may not be able to complete your service. In that case, your appointment may be treated as a late cancellation and a fee may apply.

Online and distance bookings

Where any statutory cancellation rights apply to an online or distance booking, nothing in this policy limits those rights. Appointment bookings for a specific date and time may be treated differently from general online purchases. If you are unsure, please contact us before booking.

Read the full Booking & Cancellation Policy

Patch Test Policy

For your safety, and in line with colour-product guidance, manufacturer instructions and our salon insurance requirements, a skin patch test is required before any colour service involving permanent or semi-permanent dye, including tints, highlights, balayage, colour correction and root touch-ups.

• Timing: the patch test must be carried out at the salon at least 48 hours before your colour appointment.
• New clients: if you are new to the salon and booking a colour service, please pop in for a free patch test before your appointment.
• Existing clients: a fresh patch test is required if you have not had colour with us in the last 6 months, or if you have had a recent reaction, illness, surgery, pregnancy, COVID-19 vaccination, or new medication.
• Henna and box dye: please disclose any previous use of henna, hair mascara or home box dyes during your consultation. These can react unpredictably with professional colour and may affect what we can safely do.
• If a valid patch test has not been carried out in time, we may need to postpone or refuse the colour service. A cancellation fee may apply if the booking is cancelled at the chair.

Patch testing does not guarantee that a reaction cannot occur. If you experience irritation, redness, swelling, itching or any unusual reaction after a patch test or colour service, please seek medical advice and contact the salon.

Read the full Patch Test Policy

Refunds & Complaints

We take immense pride in our work. If you are unhappy with a service, please contact us within 7 days of your appointment so we can assess the issue properly.

Refunds and corrective work

Where appropriate, we will offer a corrective appointment with the original stylist or a senior team member.

We do not usually offer refunds simply because a client has changed their mind after a service has been carried out. However, nothing in this policy affects your statutory rights. If a service has not been carried out with reasonable care and skill, we will deal with the matter in line with your rights under UK consumer law, which may include repeat performance, a price reduction or another appropriate remedy.

We cannot usually correct, refund or assess hair that has been altered by another salon, home colour, heat damage, unsuitable products or failure to follow aftercare advice after the original appointment.

Contacting us within 7 days helps us assess the hair while the result is still fresh. This does not affect your statutory rights.

Retail products

• Unopened, unused retail products may be returned within 14 days of purchase with proof of purchase for a full refund or exchange.
• Faulty retail products will be replaced or refunded in line with the Consumer Rights Act 2015.

Complaints

We aim to resolve any concerns quickly and respectfully. To raise a formal complaint, please email info@leo-simon.co.uk with your full name, appointment date, the stylist who carried out the service and a description of the issue. We will acknowledge your complaint within 3 working days and aim to provide a full response within 14 days.

Read the full Refunds & Complaints

Terms & Conditions

By booking an appointment with Leo & Simon Hair Salon (trading name of Leo Mancini) you agree to these terms.

Service suitability

We reserve the right to refuse, postpone or adapt a service where we believe it may be unsafe, unsuitable or damaging to the client's hair, scalp or wellbeing. This includes cases involving compromised hair condition, chemical history, scalp irritation, failed patch tests, undisclosed home colour, henna, metallic salts, previous reactions or any other factor that may affect the safety or outcome of the service.

Client responsibility and disclosure

Clients are responsible for providing accurate information about previous colour, home dye, henna, chemical treatments, allergies, medication, pregnancy, reactions, extensions, hair loss, scalp conditions and relevant health changes. Failure to disclose this information may affect the result and may limit our ability to provide corrective work.

Colour results

Colour results depend on hair history, condition, porosity, previous colour, home dye, minerals, heat damage, product build-up and maintenance. Some colour goals may require more than one appointment. We will explain realistic expectations during consultation.

Patch test

A patch test may be required at least 48 hours before selected colour services. We reserve the right to refuse treatment where a required patch test has not been completed. See the full Patch Test Policy.

Hair extensions and aftercare

Hair extensions require correct aftercare, maintenance appointments and suitable products. We are not responsible for damage, matting, slipping, dryness or reduced lifespan caused by incorrect brushing, unsuitable products, missed maintenance, heat damage, swimming, sleeping with wet hair, home colour, third-party work or failure to follow aftercare advice.

Prices and quotations

Prices shown as “from” prices are starting prices only. Final pricing depends on hair length, density, condition, product use, correction work, toner, treatment and time required. Where a price cannot be calculated before consultation, we will explain how the price is calculated and confirm the expected cost before starting the service.

Third-party work and home treatments

We are not responsible for issues caused by previous work carried out by another salon, home colour, box dye, henna, metallic salts, at-home bleaching, unsuitable products or failure to follow professional aftercare advice.

General

• Children under 16 must be accompanied by a responsible adult during their appointment.
• The salon is not liable for personal items, valuables or clothing brought into the salon.
• Photographs taken in the salon will only be shared on our social channels with your explicit consent.
• Gift vouchers are valid for 12 months from purchase, are non-refundable and non-transferable for cash.
• Prices, services and opening hours are subject to change without notice.
• These terms are governed by the laws of England and Wales.

Statutory rights

Nothing in these terms affects your statutory rights.

Read the full Terms & Conditions

Privacy Policy (GDPR)

Your privacy is important to us. This policy outlines how Leo & Simon Hair Salon collects, uses and protects your personal data in compliance with the UK GDPR and the Data Protection Act 2018.

Data we collect

• Name, email address, phone number and postal address.
• Appointment history, service preferences and patch test records.
• Payment transaction records (we do not store full card details).
• IP address and technical usage data when visiting our website.

How we use your data

• To manage your bookings and provide customer service.
• To send important updates regarding your appointments or patch tests.
• For marketing communications, only if you have explicitly opted in.
• To improve our services and website experience.
• To comply with legal, insurance and accounting obligations.

Legal basis for processing

• Consent (e.g. for marketing).
• Contractual necessity (e.g. fulfilling a booking).
• Legal obligation (e.g. tax and health & safety records).
• Legitimate interests (e.g. improving our business).

Health, allergy and patch-test information

For certain services, we may ask for information about allergies, previous reactions, skin sensitivity, medication, pregnancy, recent illness, surgery or other health-related details where relevant to the safe provision of colour, extension or treatment services.

This information is treated as sensitive/special category data. We only use it to assess whether a service is suitable, to carry out patch testing, to protect your safety, to meet insurance requirements and to handle any complaint or legal claim.

Data retention

We only keep personal data for as long as reasonably necessary for the purpose it was collected.

• Enquiry data: kept for up to 12 months after the last contact if no booking is made.
• Booking and appointment records: kept for up to 6 years for accounting, insurance, complaint handling and legal claim purposes.
• Patch test, allergy, consultation and treatment notes: kept for up to 6 years after your last appointment, or longer where required for insurance, safety or legal reasons.
• Marketing consent records: kept until you unsubscribe or withdraw consent, plus a suppression record so we do not contact you again by mistake.
• Payment records: kept as required for tax and accounting purposes. We do not store full card details.
• Complaint records: kept for up to 6 years after the complaint is resolved.

Where we no longer need personal data, we will delete, anonymise or securely destroy it.

Data sharing

We do not sell your personal data to third parties. Your data is only shared with trusted service providers necessary to operate our business (e.g. our booking software provider, Fresha, and our payment processors).

Your rights

Under UK GDPR you have the right to access, rectify, erase, restrict or object to the processing of your personal data, and the right to data portability. To exercise any of these rights, please email info@leo-simon.co.uk. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

Read the full Privacy Policy (GDPR)

Cookie Policy

Our website uses a small number of cookies to function properly and, with your consent, to help us understand how visitors use the site.

Cookies we use

• Strictly necessary cookies: required for the website to function (for example, remembering your menu state and your cookie consent choice). These do not need consent under UK PECR.
• Analytics cookies (optional, off by default): Google Analytics 4 (cookies starting with _ga) measures how visitors interact with the site so we can improve it. IP addresses are anonymised and Google Ads features are disabled. These cookies are only set if you click “Accept All” on our cookie banner. If you click “Reject Optional”, no analytics cookies are set.
• Embedded content: pages with embedded content from Fresha, Google Maps, Instagram or Facebook may set cookies from those third parties, governed by their own policies.

Cookies in detail

Your consent & how to change it

On your first visit you will see a cookie banner with three clear options: Accept All, Reject Optional, or save your preferences via the manage choices controls. We use Google Consent Mode v2: until you accept, no analytics cookies are set and no analytics data is sent. Your choice is stored locally on your device.

To change your choice at any time, use the Cookie Settings link in the footer or click the button below to reopen the consent panel. You can also block or delete cookies through your browser settings at any time.

Open Cookie Settings

Read the full Cookie Policy