To ensure the smooth running of the salon and out of respect for our stylists' time, we kindly ask that you read and adhere to our booking policies.
Deposits
A 50% deposit may be required to secure colour services, extension services, keratin treatments and appointments scheduled for more than 2 hours. The deposit is deducted from your final bill.
Deposits are used to reserve stylist time, product allocation and appointment capacity. If you cancel or reschedule with at least 48 hours' notice, your deposit can be transferred to a new appointment.
If you cancel with less than 48 hours' notice or do not attend, we may retain the deposit or charge a cancellation fee to reflect the time reserved, preparation carried out and loss of appointment capacity. This does not affect your statutory rights.
Cancellations & Rescheduling
- We ask for a minimum of 48 hours' notice to cancel or reschedule an appointment.
- If you reschedule with more than 48 hours' notice, your deposit moves with your booking.
- For clients using Buy Now Pay Later instalments (e.g. Klarna, Clearpay, PayPal Pay-in-3), any cancellation fee is calculated based on the full service price.
Lateness
If you arrive more than 15 minutes late, we may not be able to complete your service. In that case, your appointment may be treated as a late cancellation and a fee may apply.
Online and distance bookings
Where any statutory cancellation rights apply to an online or distance booking, nothing in this policy limits those rights. Appointment bookings for a specific date and time may be treated differently from general online purchases. If you are unsure, please contact us before booking.
Salon & Contact Details
Leo & Simon Hair Salon (trading name of Leo Mancini)
4 High Street, Eton, Windsor, SL4 6AS
Phone: 01753 832070
Email: info@leo-simon.co.uk
Last updated: May 2026.